Call centre telephony
Remote Assistance & Remote Monitoring
Professional telephony designed for operational centres
AVAYA Technology
Built around AVAYA technologies, our solution enables centralised communications, streamlines call handling and improves operator efficiency.
From 3 to more than 600 workstations, our telecom infrastructures adapt to your business growth while ensuring reliability, availability and scalability.
Our solution centralises all business operations within a single interface: alarm reception, real-time monitoring, subscriber management, event processing, audio and video verification, telephony, intervention management and operator tracking.
An open and scalable telephony infrastructure
T2i Télécom provides a high-performance IP telephony solution dedicated to call centres, alarm monitoring centres and remote assistance platforms.
Designed for mission-critical environments, our infrastructure streamlines communications, improves call processing and optimises operator workflows.
A complete and scalable solution
Our offering includes all essential features for efficient call management:
- IP telephony / VoIP
- Interactive Voice Response (IVR)
- Automatic Call Distribution (ACD)
- Real-time supervision
- Activity statistics
- Call recording
- Remote working and mobility solutions
- Multi-site telephony
The solution is suitable for both small organisations and large-scale monitoring centres.
Key features
- IP telephony / VoIP
- IVR and ACD
- Softphones and IP phones
- Real-time supervision
- Statistics and reporting
- Secure remote working
- Call recording
- Multi-site telephony
- CTI integration
- Intelligent call routing
A reliable infrastructure
Based on AVAYA technologies, our solution guarantees performance, availability and service continuity for activities requiring uninterrupted call management.
Our teams provide full support throughout your project, including deployment, configuration and maintenance of your telephony infrastructure.